New Technology at Fremantle Maritime Museum

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Upon reaching Fremantle, the Datatrax team have done it again with the help of the friendly staff at Fremantle Maritime Museum. The TourismTouchscreen at the Museum is now fully upgraded and connected to the internet. Thanks to the upgrade, the kiosk is now a very low-maintenance tool for busy Museum management and visitor servicing staff. Datatrax is able to handle all software maintenance and monitoring, including updates to network content.

At Fremantle Maritime Museum, Visitor Services Officer Kristian Pisano accepted the handover of the new online Touchscreen from Datatrax Installation Manager Richard Buckley
At Fremantle Maritime Museum, Visitor Services Officer Kristian Pisano accepted the handover of the new online Touchscreen from Datatrax Installation Manager Richard Buckley

Datatrax would like to say a big thank you to the Visitor Services team for being so helpful with the upgrade, and for encouraging downloads of the Take You There mobile app by displaying a promotional banner.

Coral Coast Connections

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The TourismTouchscreens 2013 cross-country tour continues with successful installations along the Coral Coast. New kiosks have been installed and put online at Carnarvon and Northampton. These two additions to the national TourismTouchscreen Network are state-of-the-art Quest kiosks with built-in computer parts for minimal space consumption and ease of use.

At Carnarvon Visitor Centre, the TourismTouchscreen is mounted on the window and offers 24-hour information. Carnarvon is now a Coral Coast destination which is on display across the national network, and Datatrax will continue to work with Visitor Centre staff to increase local content.

 

The TourismTouchscreen Network is one of the tools Carnarvon Visitor Centre staff Leah (left), Ashleigh, and Sharon are using to promote Carnarvon as a destination.
The TourismTouchscreen Network is one of the tools Carnarvon Visitor Centre staff Leah (left), Ashleigh, and Sharon are using to promote Carnarvon as a destination.

Northampton Visitor Centre is also online with a Quest kiosk and is offering local maps and weather to its visitors. With these two new locations, the Coral Coast has great presence on the network.

Live Feed in Australia’s Foodbowl

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Visit Griffith in New South Wales’ Riverina region to experience country hospitality, gourmet food and wine, and now the latest tourism information technology. Griffith Visitor Information Centre’s TourismTouchscreen is now internet-connected and is providing the traveling public with dynamic weather, mapping and directions. The online kiosk also provides a link to the official Visit Griffith tourism website and can be remotely monitored and updated by Datatrax staff.

TourismTouchscreen Network Project Manager Sue Brymer has been working with Griffith Visitor Information Centre Manager Greg Lawrence to encourage local operators to come on board and increase the network’s local content.

Datatrax Project Manager Sue Brymer (left) has been forming strong partnerships with Griffith VIC staff including Jane (centre left), Cathy (centre), Mirella (centre right), and manager Greg Lawrence (right)
Datatrax Project Manager Sue Brymer (left) has been forming strong partnerships with Griffith VIC staff including Jane (centre left), Cathy (centre), Mirella (centre right), and manager Greg Lawrence (right).

Greg and the team are also encouraging Riverina travellers to download and use Take You There to find visitor information on their mobile phones.

FTTTT! Fibre to the TourismTouchscreen

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There’s no question that the National Broadband Network delivers incredibly fast internet and increases productivity for residents and for businesses which rely on telecommunications. Datatrax has been extremely fortunate to experience the NBN firsthand, with two sites connected in the month of August.

In Ipswich QLD, the Queensland Times reports a good initial take-up of the NBN since the official launch on the 5th of August, and the first residents to be connected have experienced “download speeds [which] were 2.5 times faster for no extra cost.”

Meanwhile, Dr Marcus Bowles of the University of Tasmania argues that if residents and business owners in Scottsdale in the northeast of Tasmania, and other regions of the state, were to take up the NBN and connect to the internet, there could be “major economic benefits” to Tasmania. And academics aren’t the only people speaking out in favour of the high-speed broadband service offered by the NBN. Listen to the ABC’s interview with local computer technician Michael-Brian Courtney.

The TourismTouchscreens at the Ipswich Visitor Information Centre and at the Scottsdale Art Gallery Cafe now have lightning-fast connections that make remote monitoring and maintenance easier than ever. This really helps us look after our partners and clients, and it means that the network is as low-maintenance as possible for busy staff on location.

Ipswich Visitor Information Centre's TourismTouchscreen can be remotely monitored from Datatrax HQ.
Datatrax HQ can now remotely monitor, update and troubleshoot online TourismTouchscreens. Thanks to the NBN, we can view a kiosk’s activity in real time with no lag or loading time.

Datatrax CEO Paul Buckley said, “The NBN has revolutionised our approach to rich media delivery, and we hope that the rollout continues into the future as planned. The benefit to the tourism industry is substantial.” We’re looking forward to seeing more superfast connections as more of the nation is switched onto the NBN, and we can’t wait to have the same speeds at HQ!