Meet the Team

Canberra Headquarters Staff

Paul BuckleyPaul Buckley – Chief Executive Officer
After graduating from ANU Computer Science and a Grad Diploma in Expert Systems and the Human Computer Interface, Paul worked in several major Commonwealth Departments for seven years, including heading up major Expert Systems rollouts nationally. Paul was the Federal Government representative on the ACT Government’s Austouch program which integrated local and federal delivery around Canberra. He then struck out with his own company, Datatrax, in 1993. Datatrax launched the initial TourismTouchscreen system at the Rydges Canberra Capital Hill to an auditorium which was packed with the majority of iconic tourism operators from around the nation’s capital.The ongoing upgrade of the network throughout three nations, the continual review of the visitor centres in several other nations, and the foray into the mobile market has provided some insight into the challenges and opportunities facing visitor centres, both in keeping up with the pace of change within IT over two decades and in harnessing existing resources for an expanding digital strategy.
Joe CraddyJoe Craddy – Operations Manager
Joe joined Datatrax in 2005 in a part-time technical support role while studying at university, and then moved into a full-time marketing role upon attaining his Bachelor of Commerce. Currently, as Operations Manager, Joe oversees a variety of functions including recruitment and training, quality assurance, custom system sales, and support of our regional Project Manager force.
Elsie Garrick – Operations Support Officer
Elsie joined the Datatrax team in 2016, bringing over fiver years of administrative and front line customer service experience. Having previously worked as an administrator of Telstra, Elsie has a keen understanding of customer needs and is an outgoing addition to the HQ team. 
Sonia Deahm – Finance Manager
Joining in 2016, Sonia brings over twenty years experience of financial management experience to the role, as well as a breadth of practical knowledge. Sonia has come to Datatrax after working with a not-for-profit women and children’s refuge in the ACT region, as their Finance Manager. 
Jill HortonJill Horton – Debtors Controller
Jill has returned to Datatrax in 2014 following a five-year stint at the Department of Employment. She works closely with Bobbie, and now looks after accounts receivable. Jill combines her good-natured phone manner with a perseverance and desire to reach a satisfactory outcome for all involved.
Sacha NixonSacha Nixon – Art Manager
Sacha has been the Art Manager at Datatrax since 2001 and has been instrumental in all of our creative activities in that time. Armed with a Bachelor of Visual Arts and an Advanced Diploma in Graphic Design, he has also worked for the National Gallery of Australia as an art handler and provided technical assistance for the Studio One community access printmaking workshop. Sacha’s current oversights include the creation of client promotions and all of Datatrax’s internal marketing material.
Steve NicholSteve Nichol – Technical Support Manager
Steve has been our Technical Support Manager since 2010 and brings an in-depth understanding of computer systems and hardware. His previous experience includes an eight-year tenure as the operations manager for a car hire agency and over one year managing a GPS-based self-drive tour operator in the busy Canadian tourist town of Banff in the Rocky Mountains. Steve now looks after the TourismTouchscreen Network and its systems, as well as general technical support.
 

 

Regional Staff

Richard & Jill Buckley

Richard & Jill Buckley

Marc Charette

Marc Charette

Ian Dalziel

Ian Dalziel

Trish Dalziel

Trish Dalziel

Peter Harris

Peter Harris

Jasmin Jones

Jasmin Jones

James Gilbert

James Gilbert

Geri Rivenell

Geri Rivenell

Daryl Holden

Daryl Holden

Chris Mann

Chris Mann

Alan Marshall

Alan Marshall

Lucas Johnson

Lucas Johnson

Leah McDonald

Leah McDonald

lee

Lee Brown

Sheetal Nesarikar

Sheetal Nesarikar